Custo med Technical Support Plan

Unlimited remote coverage for your custo med devices supplied by Promed, for only €20 ex VAT per month

We are pleased to introduce our new Technical Support Plan that offers unlimited remote coverage for your custo med devices supplied by Promed. This package includes remote software support, technical support and upgrades to the latest software versions.

Our new package provides comprehensive cover, with unlimited support calls. You can be assured of fast and reliable support from our team of expert technicians.

Features & Benefits

Unlimited Telephone Support
Our technical support team are available by phone to take your call from 9.00am to 5.30pm Monday to Friday, with the exclusion of public and bank holidays.


Unlimited Dial-In Support
Our technical support team are available to take your call from 9.00am to 5.30pm Monday to Friday and will dial in to your systems subject to IT approval. We can then offer support to your technical problem by viewing the issue through our remote access software.


Software Re-installation
Should you purchase new hardware, our technical support team will reinstall your custo med diagnostic software. Pre-booking required.

Software Updates
All software upgrades are included within the package. Pre-booking required. 

 

Subscription
The monthly charge is €20.00 ex vat. 

Devices covered
custo med medical devices
This plan is for GP practices only

Terms & Conditions
Full Terms & Conditions of this support plan can be found here: Terms & Conditions